Vision:

To become the leading provider & distributor of high-quality products and services in the UAE.

Mission:

Moka General Trading LLC is dedicated in delivering high quality products and services to the UAE market through reliability, professionalism and efficient Customer Service.

QMS Policy:

MOKA General Trading LLC is an organization set up since 15th December 1990 in Dubai, UAE and is mainly in the business of Trading of Chocolates & Confectioneries, Coffee, Coffee Machines and related products.

We, the Top Management of MOKA hereby express our commitment to the following:

·        Customer Requirement

Enhancing Customer Satisfaction in all areas of our business

·        Legal & Other Compliance Requirement

Adhering to applicable legal & other compliance requirements while executing our business and striving to enhance customer satisfaction

·        Rights of Human Resources

Ensuring impartiality and objectivity in all areas of work and ensuring their well-being during their tenure at MOKA

Rights of Society

Ensuring the well-being of the society while managing the operations of MOKA

·        Customer Information Protection

Ensuring the confidentiality of Customer Information while managing the operations of MOKA

·        Code of Conduct

Ensuring awareness and practice of anti-bribery throughout the organization and ensuring ethical work practices in our operations and in our offerings to the customer. Ensuring that no fraud or fraudulent activities prevail within the operations of MOKA

·        Other Interested Parties Requirement

Meeting relevant requirements as determined in the Risk & Opportunities Assessment

·        Continual Improvement

Ensuring that the processes for the Quality Management System are improved on a continual basis and setting objectives and regularly verify that achievement is ensured.

·        Communication

Adequately displayed within the premises of MOKA and copies issued when asked for and thereby making it available to all interested parties. The Quality Policy is also part of the Induction program ensuring that it is clearly understood by all.

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